I typically have a great experience here, but this particular visit... 🙄 I had been craving a GOOD BURGER for going on two weeks. I know they're sandwiches are usually great, so I have them a try. I ordered the Slawsome (or something like that) burger since I was on a budget and they were (allegedly) $7.49 according to the posted menu. There is a sign beside it saying prices had gone up a dollar since Covid (fine), but was then rang up for $9.99. I expressed my confusion and nothing was done to remedy the obvious issue, but I was hungry so I pressed on. I ordered the burger Md Rare. I was told the could only do Medium. I said that was fine. When I got home and bit into the burger, it was well done. It was so dryyyy. The way my burger is cooked is very important to me, if it weren't, I wouldn't say it. If I'd been told it could only be well done, I'd have ordered something else. I called the restaurant after I calmed down, but the mgr on duty was rude and clearly had no customer service experience. She dis not listen to my issue nor did she give a solution, so here we are.
I won't tell you not to eat there, but if you want a good juicy beef burger, you won't find it here. Also if you need any type of customer support, don't even trouble yourself. Otherwise, the food here has been great. To have spent $17 on my food to only enjoy the tea and mac n cheese?... It wasn't ok.